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This website will be closing on Nov 21st 2024. Starting from Oct 24th 2024, registrations and deposits on Madslots are closed. Note that you are still able to withdraw any Cash Credit by following the standard withdrawal procedure.

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Safer Gambling

Take Time To Think is a national campaign to encourage the use of safer gambling tools for a safe and responsible betting and gaming experience. It follows on from the long established 'When the Fun Stops Stop' campaign and is managed by the Betting and Gaming Council.

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Our Approach

We want every player to enjoy their experience with us. However, we understand that sometimes things can get a little out of hand, and you can find yourself spending more money or time than you may have intended to. It can happen to anyone. That’s exactly why we’ve got Safer Gambling Tools that can help you to make sure you always stay in control and gamble safely and responsibly.

If you ever feel that gambling has become an issue for you and you’re considering taking steps to stopping, we also have information available that can help you take the right steps.

Safer Gambling Tools

Deposit Limit

Lifetime Net Deposit Tracker

Reality Check

A deposit limit restricts the amount you are able to deposit in a day, week or month. You are able to set daily, weekly and monthly periods at the same time, or you can simply pick whichever works best for you. You can set the Deposit Limit to any amount that you feel is appropriate for you, and you can amend this at any time. All decreases (making the limit more restrictive) are applied immediately, whereas increases (making it less restrictive) are subject to a 24-hour confirmation period before the change takes place.

If you’re ever curious how much you’ve lost since opening your account with us, you can check this via the Lifetime Net Deposit tracker. This will show you your “lifetime” net position, which is all of the deposits you have made minus all withdrawals since registering your account. If you’re also curious to see more specifics relating to your Game Records, you can check this via My History > Game Records.

The Reality Check will pop-up on your screen and provide you with information relating to how long you’ve spent on the site and your number of bets, wins and losses for this session. You can choose to log out or continue, or click a link to take you to more detail regarding your transactions. As standard, we have set your Reality Check to occur every 60 minutes. This cannot be removed or made to appear less frequently. However, you can change the time to every 30 or 5 minutes if you would like to be reminded more often.

Cool Down Period

Account Closure

Self-Exclusion

If you ever feel like you need to take a short break from gambling, you can do so by applying a Cool Down Period to your account from 24 hours, 7 days, 4 weeks or 6 weeks. You will not be able to log in to your account during this period, nor will you receive any marketing or promotional materials. Once the period has finished, you’ll be able to log back into your account and continue should you choose to do so.

If you’re unsatisfied with your experience with us, you can close your account. This differs from a Cool Down Period in that you won’t be able to log back in if you change your mind. If you wish to reopen your account, you’ll need to speak with our Customer Support Team.

If you ever feel like you need a longer break from gambling, you can do so by applying a Self-Exclusion. You can Self-Exclude for 6 months, 1 year, 2 years, 3 years, 4 years or 5 years. During this time, you will not be able to log in to your account, nor will you receive any marketing or promotional materials. If you Self-Exclude, this will apply to all Viral-Interactive Ltd brands.

Disable Promotions

Gross Deposit Limit

Affordability Limits

If you’d rather not hear about any promotional offers or content that we offer, you can choose to “opt-out” of this. We require you to make this choice at registration so we know what you’re interested in and how we should interact with you. However, if you opted-in at registration and wish to opt-out, you can do so by contacting our Customer Support Team.

Luck UK has an internal policy that limits what a customer can deposit in any given 30-day period across all our brands. If you meet this gross 30-day limit, you will not be able to continue depositing. Should you wish to continue, you can either wait for this limit to reset, or you can contact the Customer Support Team.

We set Affordability Limits for all of our players at certain points. An Affordability Limit functions by calculating your deposits and withdrawals and only allowing you to lose a certain amount of that by restricting what you can deposit. You cannot set this limit yourself via the website as this is a tool that we use to manage the boundaries of your activity, but it can be reviewed at your request. All Affordability Limits work on a 30-day rolling period, and more information is available regarding what amount it is and how much you have used on the Safer Gambling Tools page.

How To Play Safely at MadSlots

When it comes to playing games at an online casino, safety and security is a top priority. Taking proactive steps towards a safe time online is imperative to having a positive and entertaining playing experience. Follow these general rules and you’ll be able to have a protected and enjoyable experience with MadSlots.

Set a budget and stick to it: This is the most important thing you can do to protect yourself from spending more than you want.
Take breaks regularly: This will help you to stay in control of your gambling and avoid making impulsive decisions.
Be aware of the signs of problem gambling: If you think you may have a problem, seek help from a professional or contact our Customer Support Team.
Choose reputable casinos: This will help to ensure that the games are fair and that your money is safe.

How To Access Your History

If you would like to gain access to your transactions history, log in to your account and select “My History” and then “Game Records”. You can also review your game records from the last 3 months.